You will generally receive two emails after placing an order, the first will be a confirmation of receipt of the order and payment, this will be followed by a notification of shipment once the goods are dispatched. When an order and payment has been processed, goods will be shipped by the Post Office or Courier within 48 hours. Please note that our shipping centers are closed on Saturdays and Sundays therefore orders placed during this time may take up to 72 hours to be dispatched, this includes orders after 13:00 European time on Fridays.
The estimated delivery times in working days are set out below: *
USA Registered Mail: 4 to 12 days
USA UPS: 2 to 3 days
Europe UPS: 2 to 5 days
Europe Registered Mail: 7 to 14 days
UK DPD or UPS: 12 to 48 hours
UK Royal Mail: 1 to 3 days
Rest of World UPS: 3 to 10 days
Rest of World Registered Mail: 7 to 21 days
All shipping estimates exclude Saturdays and Sundays when our packing and shipping centres are closed and also some countries postal services do not operate at the weekend.
* Some countries are prone to be notoriously slow to process goods on arrival, among these countries are Israel, Hong Kong, Macau, Mexico, South Africa and some South American countries. We also tend to experience significant delayswith many countries in Africa in addition to South Africa, you can always contact us for advice although we do not know with certainty exactly which countries will be slow, and which will be fast but the above estimates are a pretty good guide for most countries,keen in mindremote territories orthose with slow customs processing can also tend to be problematic. Regardless of the processing speed, all of our shipments are fully insured against Loss.
Please Note:We recommend using UPS, DHL or Fedex, which we offer as an option, if the delivery is very time sensitive and you are aware that your local Postal Service he's not particularly reliable.
Whilst we make every effort to deliver your order within the above timeframes this is a guide and delivery cannot be guaranteed. We will not accept responsibility for delays caused by our Couriers or any National postal service. If the goods are not delivered within the time we have estimated, please feel free to contact us or email admin@mwc.watch, and we will do everything possible to resolve the issue promptly. We will not be liable for any loss caused to you by late delivery.
Our delivery charges covers the cost of shipping the goods to you. However, this does not include import charges and administration fees to clear the goods when entering your country. Some countries are hassle free such as here in the US where up to $800 worth of goods can be imported free of duty/taxes, Australia is similar but some countries will try and collect every cent they can.
It is the responsibility of the purchaser to understand that charges may apply and pay all subsequent import tax and duty on goods shipped to their respective Country. In the instance that items are returned to MWC as a result of a rejected payment, subsequent charges incurred such as Import Duty and processing costs will be deducted from any refund issued. For further information on this please contact accounts@mwc-distribution.com
We do not accept any liability for goods that have been lost after delivery to a PO Box. We reserve the right to cancel orders where the delivery address is a PO Box. Furthermore, we also do not accept any liability for goods that have been lost after they are confirmed as delivered to APO or BFPO locations.
It is the Customer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or time of ordering. If no notification is made within this time period the buyer shall be deemed to have received the goods.
Failed delivery of an item ordered due to non-acceptance of the delivery
Please note that if you order an item and the delivery company inform us that the item was refused it would be returned back to us, in many cases especially with FedEx, UPS etc they will also charge a return fee to send it back.Because in these circumstances we have done everything that is required to get the item to youwe would refund less both the outbound and Inbound shipping chargesonce the item was received back at our packing and shipping centre. Unfortunately sometimes if you are havingthe order delivered to a business location the people receiving inbound parcels are prone to refuse an item without checking with the individual concerned we would strongly recommend being very cautious in this situation and notifying the people who handle the incoming parcels that you are expecting a delivery to avoid this problem occurring. Usually, we would be notified there is a delivery issue and would email you for your instructions, normally these sorts of problems can be avoided if you contact the carrier and tell them there is an error but it's very important to act quickly to avoid the return and associated costs.
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